General Maintenance
To maintain optimum performance and minimize wear, fixtures should be cleaned frequently. Usage
and environment are contributing factors in determining the cleaning frequency. As a general rule,
fixtures should be cleaned at least twice a month. Dust build up reduces light output performance and
can cause overheating. This can lead to reduced lamp life and increased mechanical wear. Be sure
to power off fixture before conducting maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust
collected on external vents and internal components. Clean all glass surfaces when the fixture is cold
with a mild solution of glass cleaner or Isopropyl Alcohol and a soft lint-free cotton cloth or lens tissue.
Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens. Gently polish
optical surfaces until they are free of haze and lint.
The cleaning of internal and external optical lenses and/or mirrors must be carried out periodically to
optimize light output. Cleaning frequency depends on the environment in which the fixture operates:
damp, smoky or particularly dirty surrounding can cause greater accumulation of dirt on the unit’s
optics. Clean with soft cloth using normal glass cleaning fluid. Always dry the parts carefully. Clean
the external optics at least every 20 days. Clean the internal optics at least every 30/60 days.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandise Authorization Number (RMA #).
Products returned without an RMA # will be refused. Call CHAUVET and request an RMA #, prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to properly pack fixture; any shipping damage resulting from
inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use. CHAUVET reserves the right to use its own discretion
to repair or replace product(s).
Once you have received the RMA#, please include the following information on a
piece of paper inside the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, any damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged during shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage
must be made within seven (7) days of receiving merchandise.
Intimidator™ Scan LED
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